The Merck Group Website
The Merck Group Website

Contacts

US Headquarters


EMD Serono, Inc.
One Technology Place
Rockland, MA 02370
Tel: 800-283-8088

Media Relations


Tel: 781-681-2468

US Product Surveillance Adverse Event Reporting


Tel: 1-800-283-8088 extension 5563
Fax: 781-681-2961 (during normal business hours)

EMD Serono Research & Development Institute


45 A Middlesex Turnpike
Billerica, MA 01821-3936
Tel: 978-294-1100

Employee Verification


Tel: 800-283-8088, request Payroll

US Quality Assurance Technical/Product Complaint Reporting


Tel: 1-800-283-8088 ext. 2020
Call direct to report an adverse event. Do not submit on this site.

Compliance Helpline


Tel: 877-846-8839

US Medical Information Medical Information Inquiry


Tel: 888-275-7376 (all hours)

Fax: 1-781-681-2907 (9 AM to 5 PM EST)
(Healthcare Professionals Only)

If your inquiry involves an adverse event, please call 1-800-283-8088 ext 5563 for US Product Surveillance. 

If it involves a product complaint, please call US Quality Assurance at 1-800-283-8088 ext. 2020. 

Call direct to report an adverse event or product complaint. Do not submit on this site.

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Disclaimer

This site contains medical information that is intended for residents of the United States only and is not meant to substitute for the advice provided by a medical professional. Always consult a physician if you have health concerns. Use and access of this site is subject to the terms and conditions as set out in our Legal Statement and Privacy Policy. This site contains information that is intended for US residents only. Canadian residents should consult the EMD Serono Canada Inc. website at www.emdserono.ca for information on products and services approved in Canada