The Merck Group Website
The Merck Group Website

Contacts

US Headquarters


EMD Serono, Inc.
One Technology Place
Rockland, MA 02370

Tel: 800-283-8088

Media Relations


Tel: 781-681-2340

US Product Surveillance Adverse Event Reporting


Tel: 1-800-283-8088 extension 5563
Fax: 781-681-2961 (during normal business hours)

EMD Serono Research & Development Institute


45 A Middlesex Turnpike
Billerica, MA 01821-3936

Tel: 978-294-1100

Employee Verification


Tel: 800-283-8088, request Payroll

US Quality Assurance Technical/Product Complaint Reporting


Tel: 1-800-283-8088 ext. 2020
Call direct to report an adverse event. Do not submit on this site.

Compliance Helpline


Tel: 877-846-8839

US Medical Information Inquiries


(Healthcare Professionals Only)
Online Form: 



Call direct to report an adverse event or product complaint. Do not submit on this site. 

Tel: 888-275-7376 (9 AM to 8 PM ET)

Fax: 781-681-2907 (submit request on signed letterhead) 

WebEx: to schedule a WebEx with Medical Information, please call: 888-275-7376
(9 AM to 8 PM ET)

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