MS LifeLines is a free educational support network for people living with MS and the greater MS community. The network offers ongoing treatment support, educational programs, reimbursement information and a way to connect with others living with MS.
In 2012, the MS LifeLines Call Center was recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience" for the second consecutive year. For J.D. Power and Associates 2012 Call Center Certification ProgramSM information, visit www.jdpower.com
Whether you are living with multiple sclerosis (MS) or you are a caregiver for someone who is living with MS, sometimes it helps to speak with someone who understands. The Peer Connection program gives you an opportunity to speak with an MS Lifelines® Ambassador who can provide you with his or her perspective of what it's like living with relapsing MS or caring for someone who has relapsing MS.
Nurse specialists are a key component of MS LifeLines, providing educational support to individuals living with MS who are new to therapy. There is 100% nurse coverage across the US. Reimbursement specialists work with individuals to help them understand their health insurance.
EMD Serono, Inc. and Pfizer Inc. are committed to helping you successfully start and stay on Rebif (interferon beta-1a) as prescribed. That's why we offer a broad range of comprehensive financial assistance programs* for people living with relapsing multiple sclerosis, including MS LifeLines Access Made Simple. We continue to enhance these programs to meet your individual needs, such as the launch of the $0 co-pay program.
* program benefits only apply to those patients who are eligible