Privacy Policy

There may be cases where EMD Serono will ask you for personally identifiable information such as your name, mailing address, and email address.  For example, we may request personally identifiable information when you participate in a survey, contest, or other service that requires registration or subscription.  EMD Serono will not collect any personally identifiable information about you unless you provide it to us voluntarily.

Except as stated in this Privacy Policy, as EMD Serono may be legally required, or as otherwise stated at the time personally identifiable information is gathered, we will not provide personally identifiable information to third parties who are not under the direction of EMD Serono.

The Web Site is not directed at individuals under eighteen years of age, and EMD Serono does not intend to collect any personally identifiable information from such individuals, unless otherwise stated at the time such information is collected.

EMD Serono may automatically collect non-personally identifiable information about your use of the Web Site, such as the name of your internet service provider, the EMD Serono web pages you have visited, the date, time and duration of your visit, your IP address and the Internet address of the website from which you linked directly to our Web Site.  This information will not be linked to personally identifiable information.

EMD Serono may use this information for statistical purposes to analyze and enhance the Web Site, and may aggregate this information and share such aggregated information with business partners, sponsors and other third parties for various purposes including product and service development and improvement activities. For example, we use browsing data to create aggregated statistics (such statistics do not show data about a single user but only about the collected data of a number of users), to learn what is of interest to users in order to improve the Website and its offerings. We also use the browsing data for maintaining or restoring the security of our Website or to detect and correct technical defects and errors. We also collect data about the location of the devices accessing our Website for statistical purposes (such as statistics regarding from where visitors access our Website); you can control the authorization for this using your browser settings.

We use cookies in order to enable and facilitate the use of the Website, for example to optimize the presentation or display of content. “Cookies” are small text files that enable the Website to store information on your device, including mobile phones or laptops, and retrieve it later (e.g. when you visit our Website again later). The use of cookies, for example, enables the Website to “remember” the language in which we are allowed to present our content to you.

You can disable or block cookies in your browser software; however, this may result in restrictions regarding the usability of the Website. In addition to cookies, we may also use other web technologies such as pixel tags, web beacons or clear GIFs (hereinafter also referred to as “cookies”) for these purposes.

This Website may use a number of third party web analytics services, including those provided by Google, Inc. (“Google”) and Adobe Systems Software Ireland Limited ("Adobe"). Services such as Google Analytics and Adobe Analytics use “cookies” to help the Website analyze how users use the site. This means that information about you and your use of the Website is transmitted to Google, Adobe or other services that we may use and processed on our behalf for the purpose of compiling reports on website activity, measuring website visits and visitors and providing similar services for us. This includes the transmission of your IP address, but it will not be merged with other Google, Adobe or other third party data. If we use Google Analytics, Adobe Analytics or other web analytic services, you can opt-out from being tracked by them as follows:

For Google Analytics, you can opt-out by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en. 

For Adobe Analytics, you can opt-out by using the following link ("Use of Adobe Marketing Cloud by our business customers" section): http://www.adobe.com/de/privacy/opt-out.html

We hope to deliver to you advertising for products and services you need or want. There are many ways to do this in the online advertising world. For example, we (or our business partners) may partner with websites and applications with whom you have shared your interests, conditions and concerns directly and ask them to serve our ads to you if you have expressed an interest in EMD Serono products or health conditions that our products treat. We may also partner with advertising companies that may place or recognize a unique cookie on your browser (including through the use of pixel tags), or use other technologies, to serve you ads based on your web browsing activity, purchases, interests and/or other information—a practice commonly referred to as interest-based advertising (“IBA”) or online behavioral advertising (“OBA”). These advertising companies may also use these types of technologies to recognize you across the devices you use, such as a mobile phone or a laptop, and serve you ads on websites you visit and applications you use. You can read more about IBA at a site offered by the advertising industry’s Digital Advertising Alliance (“DAA”), aboutads.info.

We want it to be easy for you to understand how we and our business partners use information to serve ads tailored for you and to opt-out from targeting based on IBA. To this end, our business partner has licensed the DAA Advertising Options icon, see bottom of this page, which appears in our ads served using IBA, and agreed to adhere to the DAA Self-Regulatory Program for IBA. To learn how to opt-out of having the information collected from you used for IBA purposes on the particular device on which you are accessing this Privacy Policy, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/choices/. If you have any questions about our use of IBA or participation in the DAA Self-Regulatory Program, please do not hesitate to contact us at compliance.us@emdserono.com.

At this time, we do not respond to browser do-not-track signals.

The Web Site may link to various other web sites. EMD Serono assumes no responsibility for the information practices of sites you are able to access through the Web Site. These links to other sites do not imply affiliation or endorsement of a linked site.

The importance of security for all personally identifiable information associated with visitors to the Web Site is of utmost concern to us. Unfortunately, no data transmission over the Internet can be guaranteed to be secure. As a result, EMD Serono cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your personally identifiable information, we will take reasonable efforts to ensure its security on our systems.

By using the Web Site, you signify your assent to the EMD Serono Privacy Policy. If you do not agree to this Policy, please do not use the Web Site. Your continued use of the Web Site following the posting of changes to these terms will mean you accept those changes. EMD Serono will, however, use personally identifiable information only in accordance with the version of the Privacy Policy under which the information was collected.

Use of the Web Site is governed by the EMD Serono Legal Statement.

Privacy Policy

The following terms apply to the personal information of California residents as defined in the California Consumer Privacy Act and regulations (“CCPA”).  These provisions supplement the other sections of our Privacy Policy.  Any terms that are defined in the CCPA have the same meaning here.

Your Personal Information

The categories of personal information we may have collected from you, the sources of that personal information, and how and with whom we may have used or shared such personal information during the past year include the following:

Your California Privacy Rights

If you are a California resident, California law provides you with the following rights with respect to your personal information:

• The right to know what personal information we have collected, used or disclosed about you.
• The right to request that we delete any personal information we have collected about you.

No Sale of Personal Information

We do not sell your personal information, as defined in the CCPA.

Submitting Requests

You may submit requests to delete and/or to know personal information we have collected about you by accessing our California Consumer Rights request portal at:

https://privacyportal.onetrust.com/webform/e0f8496a-cdec-4d5c-8c10-313a8c4189a9/d2476ac7-0cf2-420c-8026-a452fe8d31d3

or by contacting our Toll-Free Telephone Number at:

+1 (888) 914-9661 (PIN 659429)

We will respond to your request in compliance with the requirements of CCPA or other applicable law.

Verification of Your Identity

When you exercise these rights and submit a request to us, we or our partners will verify your identity by asking you to authenticate your identity via standard authentication procedures.  For example, we may ask for your email address, order numbers of previous orders of our products and services, the last four digits of a credit or debit card or bank account number used to make a purchase, or the date of your last purchase from us.  We also may use a third-party verification provider to verify your identity.

Non-Discrimination

If you make a request under the CCPA, we will not discriminate against you in any way.  For example, we will not deny you goods or services, charge you different prices or rates for goods or services, deny you discounts or other benefits or impose penalties on you, or provide you with or suggest that you will receive a different level or quality of goods or services.

Authorized Agents

You may permit an authorized agent to submit a request to know or to delete your personal information.  If we receive a request on your behalf, we will ask that person to give us proof that you gave that person written permission to make a request for you.  If that person does not provide us with written proof, we will deny their request so that we can protect your personal information.